FAQs
Frequently Asked Questions
How long does delivery take?
Orders are delivered within 3–5 business days.
Can I inspect my order on arrival?
Yes. We allow inspection at the time of delivery so you can confirm everything is correct.
What is your exchange & return policy?
We accept size exchanges and returns within 14 days, as long as the item is in the same condition (unused, unwashed, tags attached, and in original packaging).
Where can I find size charts?
Each product page includes a detailed size chart tailored to that item.
How can I contact you?
Email us at support@sechenstore.com or message us on our social media pages. We’re happy to help!
What fabrics do you use?
Each item may use different fabrics. The exact composition is listed on the product page.
How do I care for my item?
Care instructions differ by product. Please check the care tag attached to your item or see the “Care” section on the product page.
How do I track my order?
You can track your order anytime through our Track Your Order page by entering your tracking number.
Do you operate internationally?
Currently, we operate only within Egypt (and soon across the Middle East). Stay tuned for huge updates!
What payment methods do you accept?
We accept cash on delivery, credit/debit cards, and secure online payment methods.
What happens if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 24 hours and we’ll arrange a replacement or refund.
Do you offer gift wrapping?
Yes, we offer premium gift packaging on request. You can select this option at checkout.